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Cancellation Policy

If you need to cancel or reschedule your appointment at short notice we are unable to fill this spot with someone form the waiting list.
A Cancellation fee will be charged. 
  • 0-24 hours notice or Failure to attend the appointment the full fee of the booked appointments will be charged. 
  • 24-48 hours notice a fee of 50 % of the booked appointment may be charged. 
We appreciate that illness and other things happen; please communicate with your practitioner and or reception in these situations.
If you are unsure you will be well enough to attend due to illness we recommend you reschedule with more notice so the space may be offered to someone else on the waiting list. 

Age Policy 


Please note some practitioners have boundaries on the age of clients they will accept as new referrals. 

We request that for all new clients aged 15 years and younger that a Pre assessment Questionnaire be completed to assist us in triaging the young person and family. 


For all clients aged 15 or younger we request that the initial assessment be with the parents/ carer only. Eating disorders do not just affect the person but families as a whole.This is an important part of the assessment process and will help us to get a clear history of the development of the eating disorder and aid in setting up a treatment team and clear treatment goals moving forward. 


For clients 16-18 we recommend that a parent, carer or support person attend the initial assessment. 


Family based treatment is the gold standard for supporting children and adolescents with eating disorders. The Eat Love Live team are not trained in family based treatment or family therapy. 


 As dietitians we can be an adjunct to this important treatment process, provide a safe space for discussion around meal planning, information about eating disorders, physical and psychological risks associated with the eating disorder, normal puberty changes to the body, guidelines to adequate amounts of nutrition and help clear many of the myths about food and bodies in our community. 


 We appreciate that accessing pediatric and adolescent services at this time is difficult and there are long wait lists. As with all clients, we insist that all adolescents are linked in with a multidisciplinary team including a GP and a mental health clinician - be it a psychologist or psychiatrist. And we suggest that clients make the referral to CHAMS/ CHYMS and / or private family therapy and be on the waiting list for this support. 


Along with the GP or paediatrician we can provide information and support while families are waiting for this important more intensive support.


 Parents can speak with their GP or Paediatrician about referrals. 


 Families may also find the below resources helpful at this very difficult time: 









Other Policies 

Privacy Policy 

Sliding Scale Policy 


Inclusion and Diversity Policy 


Waiting List Policy